Hassle Free Shopping
MONEY BACK GUARANTEE
Worry-free shopping. We guaranteed you receive exactly what you ordered or your money back.e easy steps to make a return.
Here’s how to get your money back
1. Go to Account
If your item hasn’t arrived or isn’t as described, go to "Account", find the item in your purchase history, and select return or item not received within 30 days of delivery.
2. Not resolved? Let us know.
If your issue’s not resolved in 3 business days, contact us
3. We’ll get your money back fast.
You’ll hear from us in 48 hours.
Check the item description for shipping terms and tracking instruction
Tracking is available on millions of items. You can check your item’s status under the "Your Orders" section under "Account". By clicking the view order history, you can see the details of your orders. You can also track your order by clicking on the order number link to view tracking information.
NEED TO RETURN AN ITEM?
It's easy to do on theLowex
Whatever you’re looking for, whatever you want to buy, all of our items on theLowex are returnable. Before you buy an item, check the "Basic Return Policy", then follow these easy steps to make a return.
1. Start your return
Complete the form below
2. Ship the item back
Pack your item (s) along with the return form and return to the address below:
Return and Exchange Department
10931 SW 161st PL Miami, FL 33186
3. Receive your refund
All returns or exchanges are processed within 48 business hours of receipt. You will receive an email with the details of your refund when processed. If you are exchanging your item, we will email a new tracking number. Description of items returning: This completed form is required with all returns and exchanges. Please complete the applicable information related to your order.