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Hassle Free Shopping

Hassle Free Shopping

 

MONEY BACK GUARANTEE

Worry-free shopping. We guaranteed you receive exactly what you ordered or your money back.e easy steps to make a return.

 

Here’s how to get your money back

1. Go to Account

If your item hasn’t arrived or isn’t as described, go to "Account", find the item in your purchase history, and select return or item not received within 30 days of delivery.

2. Not resolved? Let us know.

If your issue’s not resolved in 3 business days, contact us

3. We’ll get your money back fast.

You’ll hear from us in 48 hours.

 

TRACKING

Check the item description for shipping terms and tracking instruction

Tracking is available on millions of items. You can check your item’s status under the "Your Orders" section under "Account". By clicking the view order history, you can see the details of your orders. You can also track your order by clicking on the order number link to view tracking information.

Track your item ►

Map Tracking

 

NEED TO RETURN AN ITEM?

It's easy to do on theLowex

Whatever you’re looking for, whatever you want to buy, all of our items on theLowex are returnable. Before you  buy an item, check the "Basic Return Policy", then follow these easy steps to make a return.

Returns Made Easy ►

 

1. Start your return

Complete the form below

Clic here for Return Form ►

2. Ship the item back

Pack your item (s) along with the return form and return to the address below:

theLowex

Return and Exchange Department

13416 SW 131st St

Miami, FL 33186

United States

3. Receive your refund

All returns or exchanges are processed within 48 business hours of receipt. You will receive an email with the details of your refund when processed. If you are exchanging your item, we will email a new tracking number. Description of items returning: This completed form is required with all returns and exchanges. Please complete the applicable information related to your order.